Your Questions, Answered

We source our products directly from suppliers in Korea and review supplier business and licensing documentation as part of our vetting process. We are committed to authentic sourcing and transparency. If you have questions about a particular product or its packaging, please contact us before purchasing.

Product authenticity and country of origin do not, by themselves, establish U.S. FDA approval or authorization for a particular use.

Orders ship from our business in Orlando, Florida. We aim to dispatch in-stock orders the same business day whenever possible, depending on when your order is received and postal operating hours. Orders that cannot ship the same day generally ship the next business day.

Many customers receive their orders within approximately 3–4 business days of purchase. This is an estimate, not a guaranteed delivery date. Weekends, holidays, carrier delays, and other circumstances may affect delivery. Any preorder or delayed-shipping items will have separate estimates listed on their product pages.

We currently ship through the United States Postal Service (USPS). Tracking information is provided once your order has shipped.

For orders delivered within the United States, products ship domestically from our Florida inventory. We handle the import-related costs before fulfillment, so you will not be charged customs duties or import taxes upon delivery. Any applicable sales tax and shipping charges are shown at checkout.

For product safety and quality-control reasons, we do not accept returns or exchanges for change of mind, including unopened items. Once a product leaves our care, we cannot verify its storage conditions or whether it has been tampered with, and we do not restock returned products for resale.

If your order arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue.

Please contact us promptly with your order number, a description of the issue, and clear photographs of the product and packaging. Retain the item and its packaging while we review your concern, and do not use a product that appears damaged or compromised.

For confirmed items that arrive damaged, broken, or otherwise unusable because of a product or shipping issue, we will provide a replacement at no additional cost or a full refund for the affected item.

Individual responses vary, and no product or treatment is risk-free. Before use, a qualified, licensed healthcare professional should assess whether the product is appropriate for you, including any allergies, medical conditions, medications, and potential interactions.

If you experience a suspected adverse reaction, stop using the product and seek medical advice promptly. For severe symptoms, seek emergency medical care immediately. Please also notify us and retain the packaging and lot information so we can review the product concern.

Products requiring temperature protection are packed in insulated packaging with ice packs, as appropriate for the manufacturer’s shipping and storage requirements. Insulated packaging and ice packs alone do not guarantee a continuously controlled temperature throughout transit.

Please retrieve your package promptly and follow the manufacturer’s storage instructions upon arrival. Ice packs may thaw during shipping; their condition alone does not determine whether a product remains suitable for use. If you have concerns about a shipment’s temperature or condition, contact us before using the product.

Package contents vary by manufacturer and product. Some products include printed instructions, needles, or other accessories, while others do not. Please review the individual product listing for details about what is included.

Many skin boosters do not include needles, whether supplied in vials or prefilled syringes. Some dermal fillers include needles, but this should not be assumed.

If package contents are unclear, please contact us before ordering.

Dermal fillers are generally designed to restore volume, enhance contours, or soften certain folds and wrinkles, depending on the specific formulation and authorized indications.

“Skin booster” is a broad marketing term commonly used for products intended to improve aspects of skin quality, such as hydration, texture, or the appearance of fine lines. Products marketed under this term can differ substantially in ingredients, intended use, and method of administration